Cafe trúc xinh
Coffee shops · 101 Phạm Như Xương, Hòa Khánh
2.1 · 21 reviewsWhat guests say
The café has a play area but many issues regarding safety, hygiene, and service. Customers complain about unsafe play area, dirty cups, and rude staff attitude. Some guests praise the quiet atmosphere.
- •Quiet atmosphere
- •Has a play area for children
- •Drinks are okay
- •Unsafe play area
- •Poor hygiene
- •Slow and rude service
- •Bad drinks
Rating
Reviews (24)
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Quán quá oki, mọi thứ đều oki
Quá oke lun, khu vui chơi rộng và sạch sẽ
quán có view đẹp lắm nè
The second-floor play area is NOT SAFE, with 4 exposed nail heads sticking up, which could be dangerous for children if stepped on. Reported to the restaurant staff twice, and after more than 30 minutes, no one has handled it.
Terrible. They charge 40k for the play area, but inside it's pitch dark with no fan or air conditioning. The play area has old equipment and no floor padding. Sigh, worse than terrible—I wanted to give 0 stars but couldn't. People with young children should avoid this place. Avoid wasting money and getting annoyed. They do business poorly and still charge money.
A glass this dirty and they still serve water in it
Cafe Trúc Xinh offers a peaceful and quiet space, very suitable for those who want to find a place to relax, read a book, or escape the noise. The shop has a simple decoration style but creates a cozy and comfortable feeling. The drinks here are consistent, especially the traditional teas and coffees, bringing a gentle and refreshing experience. To enrich the customer experience, Cafe Trúc Xinh could consider adding seasonal special drinks or small desserts to make the menu more diverse and appealing. Integrating Tuneast into Cafe Trúc Xinh would be a great idea. Tuneast can help the shop create soothing background music playlists that fit the relaxing atmosphere, while also allowing customers to easily participate in choosing their favorite songs, creating a personalized and unique music experience, contributing to increasing customer satisfaction and engagement with the shop.
Service was terrible, sat for a long time without a cup of tea, ordered water without ice but they brought a cup with ice, when asked to change, the shop just scooped the ice out, asked for a glass of plain water to mix and make it less cold, the staff shook their head, never coming back.
Okay, that's 40k per ticket for the amusement area
The drink shop is bad. They play loud, terrible K-pop music, which is noisy and unsuitable since most customers are parents and older people. I brought my kids here to relax and have fun, but it was more tiring. When I gave feedback to the staff, the counter staff said the music is to make it lively. It feels like they're saying I'm old so I don't find it enjoyable, but the staff enjoy it, and customers don't need to. I'm speechless.
The ball pit has hard balls as big as rocks, even adults' feet hurt, let alone children. The price is 40k per ticket. The stairs inside the ball pit are broken. Too bad.
The service attitude of the staff is quite bad, the way they charge for children is very annoying for customers.
The restaurant hires such low-quality staff, they're as good as nonexistent. I sat for an hour, called three staff members to order, and everyone said 'wait a bit,' but that 'bit' lasted an hour. Their attitude was as if someone had eaten their share.
The restaurant took orders from 9 AM until 10:05 AM before bringing out drinks. You should consider this when coming here.
Sat for half an hour, they didn't clear the old table, and no staff came to take orders. Called several times for a staff member to order 2 cups. When they brought out 1 cup, they only then said the other cup was sold out. Drinking coffee but the service didn't provide complimentary water. Service quality is very poor.
Nearly ten years ago, my family took me here to drink, and I found it ordinary (I don't remember the taste), but I gave a rating just for the sake of it.
The staff called to re-order at the table, waited forever but still didn't see the order. Drinks took a long time to come. Ordered an iced blended matcha but the cream was dry, drinking it felt nauseating, had to throw away one cup. Don't know how many days the cream had been whipped, ate it and got a stomachache. Never coming back.
The staff said someone would come and take orders at the table, but after waiting nearly 15 minutes, no one came. The attitude of one female staff member showed no respect for customers. On the plus side, each drink was quite good, and there were plenty of play areas for children.
The restaurant space is cool. However, the ticket for the children's play area is 40k/ticket/person, which is quite high during the difficult economic times. In my opinion, 20k/ticket would be reasonable, then I would support it long-term.
Making drinks extremely slow while the shop is not crowded, staff slow, bartender slow, game tickets 40k expensive, few games, old
old toys, poor mixing, staff are annoying, drank half and went to play with its child, they had already cleaned up completely. should not come.
Sat for 2 hours without a glass of water
The coffee shop is cool, drinks are okay, there is a play area for children.
Also relatively okay